• Order Processing:

All orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed the next business day.

• Delivery Times:

Standard Shipping: 3–5 business days within Australia (depending on your location).

Express Shipping: 1–3 business days within Australia.

At this time, we only offer shipping within Australia. We are unable to ship to international destinations, but we hope to expand our shipping options in the future! If you're located outside of Australia, please stay tuned for any updates regarding international shipping.

If you need to change your shipping address, please contact us as soon as possible. Once an order has been shipped, we cannot change the delivery address.

Orders can be modified or canceled within 24 hours of purchase. Please contact our support team as soon as possible if you need to make a change.

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your shipment on our website or through the courier's tracking portal.

As our products are handmade, we are unable to accept returns for change of mind. However, if you receive a defective item or if the item you received is not what you ordered, please contact us right away. We will do our best to resolve the issue, whether that means offering a replacement or finding another solution.

Your satisfaction is important to us, so if there’s a problem with your order, don’t hesitate to reach out—we’re here to help!

We're sorry if you received a damaged or defective item! Please contact us within 7 days of receiving your order with photos of the issue, and we’ll be happy to assist you with a replacement or refund.

Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website.

If you're interested in placing a wholesale or bulk order, please get in touch with us directly via email at hello@vintagefibres.com.

Be sure to include details such as the product you're interested in, quantities, and any other relevant information, and we’ll be happy to assist you with pricing and availability.

We look forward to working with you!

We occasionally offer discounts or promotional codes through our email newsletter or social media channels. Be sure to sign up for our newsletter and follow us on social media to stay updated on special offers!